Account Deletion

Request Deletion

Remove your ZYBER account and all associated data permanently.

Before You Delete

Account deletion is permanent. All data, credits, and workspace history will be irrecoverably removed.

What Gets Deleted

Data Type	Action
Account record	Permanently deleted
Credit balance	Forfeited (non-refundable)
Session history	Permanently deleted
Workspace data	Permanently deleted
Preferences	Permanently deleted
Activity logs	Permanently deleted

What Happens to Active Sessions

Session State	On Deletion
Running	Immediately terminated
Paused	Immediately destroyed
Queued	Cancelled

Deletion Process

Step 1: Access Account Settings

1. Log into ZYBER with your wallet

2. Navigate to Settings → Account

3. Scroll to Danger Zone

Step 2: Initiate Deletion

1. Click Request Account Deletion

2. Review the deletion warning

3. Confirm you understand the consequences

Step 3: 7-Day Cooldown Period

After requesting deletion:

Day	Status
0	Request submitted
1-6	Cooldown period (can cancel)
7	Account permanently deleted

{% hint style="info" %} Change Your Mind? During the 7-day cooldown, log in and click "Cancel Deletion Request" to keep your account. {% endhint %}

Step 4: Final Deletion

After the cooldown period:

1. All data is permanently erased

2. Wallet address is disassociated

3. No recovery is possible

Cancelling Deletion

During the 7-day cooldown:

1. Connect your wallet to ZYBER

2. You'll see a banner: "Account scheduled for deletion"

3. Click Cancel Deletion

4. Confirm cancellation

5. Account restored to normal status

What Remains After Deletion

Item	Status
Your wallet	Unaffected (ZYBER never had access)
Your funds	Unaffected
Blockchain records	Payment transactions remain on-chain
Your identity	No longer associated with ZYBER

{% hint style="warning" %} Blockchain Transactions: Cryptocurrency payments to ZYBER are recorded on the blockchain and cannot be deleted. However, these transactions don't contain personal information beyond your wallet address. {% endhint %}

Re-Creating an Account

After deletion, you can create a new account:

1. Connect the same (or different) wallet

2. Sign the authentication message

3. New account created with zero credits

4. Previous data is not recoverable

Export Before Deleting

We recommend exporting your data before deletion:

1. Go to Settings → Export Data

2. Download usage history

3. Download session logs

4. Save for your records

See Manage Account for export instructions.

Compliance Information

ZYBER processes deletion requests in compliance with applicable privacy regulations:

Regulation	Compliance
GDPR	Right to erasure honored
CCPA	Deletion rights supported
Data retention	7-day cooldown, then permanent deletion

Contact Support

For questions about account deletion:

1. Visit our Support page

2. Use the help widget in the app

3. Deletion questions typically answered within 24 hours

{% hint style="info" %} Support cannot expedite deletion. The 7-day cooldown is mandatory to prevent accidental or malicious account deletions. {% endhint %}

FAQ

Q: Can I get a refund on unused credits? A: No, credits are non-refundable. Use them before requesting deletion.

Q: Can I transfer credits to another wallet? A: Not currently. Each account's credits are non-transferable.

Q: What if I accidentally delete my account? A: During the 7-day cooldown, you can cancel. After that, deletion is permanent.

Q: Will my wallet be flagged if I create a new account? A: No. You can freely create new accounts with any wallet.

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